Privacy Policy

Effective Date: August 2, 2026

At The Smoke Zone, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit www.thesmokezone.com or make a purchase from us.

Information We Collect

When you visit our website, place an order, create an account, or subscribe to our newsletter, we may collect information including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers)
  • Order history
  • IP address
  • Browser type and device information

How We Use Your Information

We use your information to:

  • Process and ship orders
  • Provide customer support
  • Communicate about your order
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send newsletters and promotional emails if you choose to subscribe

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in every email.

Payment Information

The Smoke Zone does not store your complete credit card information.

Payments are processed securely through trusted third-party payment providers using encrypted connections.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart
  • Keep you logged into your account
  • Analyze website traffic
  • Improve website performance

You can disable cookies through your browser settings, although some features of our website may not function properly.

Analytics

We may use website analytics tools to better understand how visitors use our website.

These tools collect anonymous information such as:

  • Pages visited
  • Time spent on the site
  • Device type
  • General geographic location
  • Referring websites

This information is used only to improve our website and customer experience.

Newsletter

If you subscribe to our newsletter, we will use your email address to send updates about:

  • New arrivals
  • Promotions
  • Sales
  • Store news

We do not sell or rent our mailing list.

You may unsubscribe at any time.

Sharing Information

We do not sell, trade, or rent your personal information.

We only share information when necessary with trusted service providers such as:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Email marketing services

These companies receive only the information necessary to perform their services.

Data Security

We take reasonable precautions to protect your personal information using industry-standard security practices.

While no online system can guarantee complete security, we continuously work to safeguard the information you provide.

Your Rights

You may request to:

  • Access the personal information we have about you
  • Correct inaccurate information
  • Request deletion of your personal information where permitted by law
  • Opt out of marketing communications

To make a request, please contact us using the information below.

Age Restriction

Our website and products are intended for adults who meet the legal age requirements in their province or territory.

We do not knowingly collect personal information from individuals who are under the legal age to purchase our products.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

The Smoke Zone
50 Victoria Crescent
Nanaimo, BC
Email: info@thesmokezone.com